August 16, 2019

When legendary Hollywood executive Jeffrey Katzenberg served as chairman of Disney, he said that he made at least 150 calls a day. Today, in the fast-paced business landscape of text and email, phone etiquette is becoming a rare and valuable skill in the workplace.

Whether running a Hollywood studio, being an entrepreneur, or assisting clients from an inbound call center, insiders know that much of the actual work of business is still conducted over the phone. These effective telephone etiquette tips offer a useful guide for mastering the art of telephone business communication.Continue reading